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Frequently asked questions

Existing Clients

When is my next appointment?

Feel free to call in and confirm your upcoming appointment if you are unsure. Please understand that it is your responsibility to keep track of your appointments. We will do everything we can to remind you of them in adequate time for you to make arrangements or changes for that appointment.

How can I book my next appointment?

Simply give us a call, write an email, or fill out the appointment request form online.

New clients

Do you accept new patients?

Yes, we do accept new patients! Please contact us directly and we will help you transfer your previous dental history over.

What are my payment options?

For your convenience we accept cash, VISA, MasterCard, and debit cards as payment. Payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account or quoted fees, a simple telephone call to us will clear up any confusion.

How does dental insurance work? 

Your dental plan is a form of compensation provided by your employer. You can expect the carrier (insurance company) to reimburse you (or occasionally us) specific to your plan for a portion of dental fees for certain common procedures.

The Canadian Personal Privacy Act prohibits us from accessing any information from your insurance carrier. It is your responsibility to know the details involved in your plan (annual maximums, frequencies, other limitations). We extend the courtesy of submitting paperwork to your insurance company, however, to avoid any discrepancies please be fully aware of the particulars of your plan so you can utilize your benefits to the maximum.Our clinic is equipped with EDI, an electronic claims submission service, to expedite your reimbursement, sometimes in a matter of 4-5 days. Our team will submit your insurance claim and supporting documents as a courtesy to you.

If you require extensive treatment, our team can assist you with submitting a “pre-determination of dental benefits” to your carrier to help determine how much reimbursement you may expect.

Do you offer direct billing? What fee guide do you follow?

It depends on the insurance company for direct billing.

We follow the Alberta Dental Association Fee Guide. The cost will vary depending on the patient's needs. We are happy to explain this for you over the phone. Since everyone's needs are different, we are happy to send an estimate in advance if you like. Given this unprecedented economic challenging time, we understand that many families may be faced with financial hardships. We continue to do our part to minimize passing the ever-increasing operating costs so our patients can access the high-quality care they have come to expect.

How far in advance should I book my appointment?

If you are having pain we suggest you come in the same day or the next day at the very latest.  

For recall and hygiene, we try to schedule within 2-3 weeks. This also can depend on your availability. If you have a more difficult schedule and are not flexible with days and times this can push further in advance.

What are the steps for switching my previous dental office to Nottingham?

For switching dental offices, we ask, when was your last appointment? When did you have x-rays taken? What office? Can we call and request any current x-rays to be transferred over, this involves the you signing a consent form.

We need the your name, address, date of birth, phone number and insurance info. Then we can set up a file for you and schedule you in.

What is your cancellation and booking policy?

Our dentists and hygienists reserve valuable time for your appointment. Please provide us with a minimum of two full business days notice should you require to reschedule or cancel your appointment otherwise a fee may be charged.   

Still have questions?

Please contact us if you have additional questions.
We are delighted to assist you.

Reserve your dental appointment with Nottingham today